Shipping & Returns
Please allow 7 to 10 business days (Mon. through Fri.) for your order to be processed, and additional time for the items to be shipped to your door. Please note that once your package leaves our facility, we cannot control or guarantee actual delivery times by the shipping carriers.
We offer USPS and UPS shipping options ~ free shipping for orders over $50 (before tax) within the United States. For the most secure delivery of your package, we recommend shipping options with built in insurance options. Please note that the cheaper shipping options by these carriers have little, or no, insurance or delivery guarantees. Should a package get lost or damaged by the carrier, we cannot be held accountable beyond what the carrier selected option offers.
If you require your order over $50 to arrive within the United States quicker, we offer Express Handling where you can expect your order to arrive in approximately 3-4 business days (Mon. through Fri.) to most zip codes in the continental United States. Deliveries to Alaska and Hawaii may be a bit longer. Please note that once your package leaves our facility, we cannot control or guarantee actual delivery times by the shipping carriers.
Orders outside the USA will be shipped based on the International shipping option selected by the customer at checkout. Customs paperwork will be attached to your order when appropriate, however we cannot guarantee that the destination country releases the package through customs or the possible delivery date. International shipping costs or the value of lost packages cannot be refunded. We recommend that you check with customs in your local country to understand what their policies are for processing packages through their facility and any possible fees that can be assessed prior to ordering with us.
Please let us know if you would like us to ship to countries we currently aren't shipping to - we would be happy to consider your request!
You may cancel or change any item from within your order within 24 of placing your order with us and receive a full refund provided the item has not yet shipped. Cancellation or changes to items after 24 hours MAY be subject to a 15% restocking fee if the item was already special ordered on your behalf and has not yet shipped. Once your order has shipped, we cannot cancel or make changes to your order - please refer to our Refund Policy to see what to expect for your order.
You may return any item* you are dissatisfied with within 30 days of receipt for a full refund of your purchase price, minus a 15% restocking fee. Express handling and shipping fees are non-refundable.
* Items that you receive damaged must be returned within 7 days of receipt.
We would prefer that you come visit us again as a happy customer knowing that if you're not satisfied with whatever you purchase from us, you can return it and get your money back. Before returning any items, please contact us for information on returning a product before sending it back by e-mailing Support@MollysHanger.com. Please note that we must receive all items to be returned within 7 days of you hearing back from us.
Please note that all items to be returned must be unused, in their original packaging (hangers, bags, etc.) with all tags attached.